Span of Control Metrics
Understanding Span of Control metrics and their calculations in Agentnoon
Summary of all Span of Control related metrics
There are 4 SOC-related metrics available to use in Agentnoon's orgchart. You can find them in the Orgchart > Card Content.
Direct Span of Control
i.e. The number of employees who report directly to a manager.
Direct Span of Control
Number of direct reports
To determine a manager’s immediate supervisory burden, and day-to-day people-management capacity.
Average Direct Manager Span of Control
i.e. Average of the direct SOC values for the managers who report to the focal manager.
Average (Immediate) SOC
(Sum of direct SOC values of direct-report managers) ÷ (Number of those managers)
To determine the average load of a leader’s direct reports who are managers.
Average Hierarchical Span of Control
i.e. Average of the direct SOC values for all managers in the focal manager’s hierarchy (all levels below, not including the focal manager).
Average (Total) SOC
(Sum of direct SOC values of all managers in hierarchy including focal) ÷ (Number of those managers)
To determine the overall managerial load under an individual leader.
(NEW) Average Managerial Span of Control
i.e. Average of the direct SOC values for all managers in the hierarchy, including the focal manager.
None
(Sum of direct SOC values of all managers in hierarchy including focal) ÷ (Number of managers including focal)
To determine the average number of direct reports across all managers in a hierarchy (including the owner of the hierarchy).
1. Direct Span of Control
The number of employees who report directly to a manager.
Calculation:
Number of direct reports
Why would you want to use this metric:
To determine a manager’s immediate supervisory burden, and day-to-day people-management capacity.
2. Average Direct Manager Span of Control
Average of the direct SOC values for the managers who report to the focal manager.
Calculation:
(Sum of direct SOC values of direct-report managers) ÷ (Number of those managers)
Why would you want to use this metric:
To determine the average load of a leader’s direct reports who are managers.
3. Average Hierarchical Span of Control
Average of the direct SOC values for all managers in the focal manager’s hierarchy (all levels below, not including the focal manager).
Calculation:
(Sum of direct SOC values of all managers in hierarchy including focal) ÷ (Number of those managers)
Why would you want to use this metric:
To determine the overall managerial load under an individual leader.
4. Average Managerial Span of Control
Average of the direct SOC values for all managers in the hierarchy, including the focal manager.
Calculation:
(Sum of direct SOC values of all managers in hierarchy including focal) ÷ (Number of managers including focal)
Why would you want to use this metric:
To determine the average number of direct reports across all managers in a hierarchy (including the owner of the hierarchy).
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