Importing Data via SFTP

Securely importing data via SFTP enables you to automate and manage large-scale data transfers directly into Agentnoon

Prerequisites

To begin using Agentnoon’s SFTP data import service, the following setup is required:

Step 1. SSH Key and IP Whitelisting

You must provide:

• A valid SSH public key

• Your corporate IP address range to be whitelisted

Once received and configured by the Agentnoon team, you will be granted access to the appropriate regional SFTP server.

Step 2. SFTP Server Regions

SFTP endpoints based on the region where your data is hosted:

Region	SFTP Host Address
United States (US)	sftp-us.agentnoon.co
Europe (EU)	sftp-eu.agentnoon.co
Singapore	sftp-singapore.agentnoon.co
Australia	sftp-australia.agentnoon.co
Doha	sftp-doha.agentnoon.co
UAE	sftp-uae.agentnoon.co

Please connect to the SFTP server corresponding to your data region.

Step 3: Connection Parameters

Parameter	Value
Protocol	SFTP
Port	22
User	Your Board ID (see below)
Auth	SSH key authentication
Upload path	/upload

Step 4: How to Find Your Board ID

The Board ID is a unique identifier for your organization on Agentnoon and serves as your SFTP username. To locate it:

1. Log in to the Agentnoon platform.

2. If you're logged into Agentnoon, you can find your Board ID directly from the URL in your browser. It appears after the last forward slash in the URL. For example:

   URL: https://app.agentnoon.com/bd_xk2ENLcqdzZCZANji3YCBU Board ID: bd_xk2ENLcqdzZCZANji3YCBU

Use this Board ID as the username when connecting to the SFTP server.

IP Addresses for Whitelisting

Provide the following IPs to your network security team if needed:

Region	IP Address Range
US	34.122.221.102
UAE	4.161.49.183

Best Practices and Troubleshooting

File Format Consistency: Uploaded file must be a CSV and have the same columns as configured previously. For special format and processing requests, please contact [email protected].

Data Refresh: After the data is processed:

• The connected organization’s data will refresh within 20 minutes.

• Users may need to refresh their browser 2–3 times to clear cached data and view updated information.

Timeout error: This typically indicates your IP is not yet whitelisted. Contact your IT team to verify your public IP and share it with Agentnoon.

File not processed: Ensure the file structure matches the required format. Incorrect formats will not be imported.