🎯Scenario Issues
Resolve scenario planning problems
Common solutions for scenario save failures, approval problems, change tracking issues, and drag-and-drop issues.
Save & Load Issues
Can't make changes to a scenario
Check if the scenario is locked (submitted for approval) — cannot edit until returned or rejected
Verify you have edit permissions (not view-only)
Locked scenarios display a visual indicator that editing is disabled
Changes keep reverting
Changes autosave as you make them — if changes appear to revert, check your internet connection
Clear browser cache; if still reverting, try a different browser and contact suppo
Scenario won't load / blank screen
Wait 30–60 seconds for large orgs to load
Clear cache, refresh (Ctrl+R), or try incognito mode
If only this scenario fails to load, the scenario may be corrupted — contact support with the scenario name
Can't create new scenario
Verify the Main Org has data loaded (scenarios require a baseline)
Check you have edit/admin permissions and that your plan's scenario limit has not been reached
Position Editing Issues
Can't add / edit positions
Confirm the scenario is not locked and you have edit permissions
Right-click a manager card → "Add Direct Report"
For field-level restrictions (e.g., salary hidden), contact your admin
Drag-and-drop not working
Refresh, clear cache, or try Chrome (recommended)
Disable browser extensions (especially ad blockers)
Alternative: Right-click position → Change Manager → select from dropdown
For bulk moves, use Bulk Operations instead
Can't delete / close position
Reassign or close direct reports first, then close the parent
Main Org positions can be "closed" in a scenario but not deleted — use the Reduction interaction
OpEx Panel Issues
OpEx Panel not updating
Click Save while making an edit, wait a few seconds, then refresh
Open via the 👀 icon; if still not updating, close and reopen the scenario
Wrong cost / headcount numbers
Check the formula dropdown (Salary vs. Total Comp vs. Custom)
Verify effective dates — future-dated changes may not appear in the current period
Ensure you're in "Show Changes" mode (not "Show After")
Can't see individual change details
Expand the panel and click Additions / Reductions / Data Changes to expand each category
Scenario Comparison Issues
No differences showing
Confirm you're comparing two different scenarios
Refresh and try the Comparisons tab: open Scenario A > Comparisons > select Scenario B
Comparison option missing
You need 2 scenarios
Contact admin to confirm access level
Sharing & Collaboration Issues
Can't share / team members can't access
Verify team members have Agentnoon accounts and their access scope includes the relevant data
Share via Scenario menu → Share
Conflicting edits from multiple users
Concurrent editing is limited — coordinate edit times or assign ownership
If conflict occurs, refresh to see latest changes and re-apply yours carefully
Approval Workflow Issues
Can't submit for approval
Confirm the scenario has changes (check OpEx Panel)
Ensure all changes are saved; verify you have submit permissions
Contact admin if approval workflow needs configuration: Configuring Approval Flows
Scenario stuck in approval
Check which approver level is pending; follow up with that approver directly
Contact admin to reassign if the approver is unavailable
Approval rejected — need to revise
Open the (now unlocked) scenario and review rejection comments
Make requested changes and save
Resubmit via OpEx Panel → Submit for Approval
Scenario locked — can't edit
Wait for approval/rejection, or withdraw the submission if that option is available
Or duplicate the scenario (Scenario Management → Duplicate) and edit the copy
Effective Date Issues
Dates not applying correctly
In Forecast, confirm you're viewing the correct time period — changes appear in the month/quarter of their effective date
Ensure Start Date vs. End Date fields are correctly used for additions vs. closures
Bulk Operations Issues
Bulk action failed
Reduce selection size (try 50–100 at a time instead of 500+)
Verify all selected positions support the same action and are within your access scope
Check failed positions individually; retry separately if needed
When to Contact Support
Contact SupportSWP@dayforce.com if:
Scenario is corrupted or won't load after trying the steps above
Changes are saving but not appearing in OpEx Panel
Bulk operations fail repeatedly
Approval workflow is completely stuck
Include: scenario name, timestamp, steps to reproduce, screenshots, and what you've already tried.
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