# Scenario Issues Common solutions for scenario save failures, approval problems, change tracking issues, and drag-and-drop issues. ## Save & Load Issues **Can't make changes to a scenario** * Check if the scenario is locked (submitted for approval) — cannot edit until returned or rejected * Verify you have edit permissions (not view-only) * Locked scenarios display a visual indicator that editing is disabled **Changes keep reverting** * Changes autosave as you make them — if changes appear to revert, check your internet connection * Clear browser cache; if still reverting, try a different browser and contact suppo **Scenario won't load / blank screen** * Wait 30–60 seconds for large orgs to load * Clear cache, refresh (Ctrl+R), or try incognito mode * If only this scenario fails to load, the scenario may be corrupted — contact support with the scenario name **Can't create new scenario** * Verify the Main Org has data loaded (scenarios require a baseline) * Check you have edit/admin permissions and that your plan's scenario limit has not been reached ## Position Editing Issues **Can't add / edit positions** * Confirm the scenario is not locked and you have edit permissions * Right-click a manager card → "Add Direct Report" * For field-level restrictions (e.g., salary hidden), contact your admin **Drag-and-drop not working** * Refresh, clear cache, or try Chrome (recommended) * Disable browser extensions (especially ad blockers) * Alternative: Right-click position → **Change Manager** → select from dropdown * For bulk moves, use Bulk Operations instead **Can't delete / close position** * Reassign or close direct reports first, then close the parent * Main Org positions can be "closed" in a scenario but not deleted — use the Reduction interaction ## OpEx Panel Issues **OpEx Panel not updating** * Click Save while making an edit, wait a few seconds, then refresh * Open via the 👀 icon; if still not updating, close and reopen the scenario **Wrong cost / headcount numbers** * Check the formula dropdown (Salary vs. Total Comp vs. Custom) * Verify effective dates — future-dated changes may not appear in the current period * Ensure you're in "Show Changes" mode (not "Show After") **Can't see individual change details** * Expand the panel and click Additions / Reductions / Data Changes to expand each category ## Scenario Comparison Issues **No differences showing** * Confirm you're comparing two different scenarios * Refresh and try the Comparisons tab: open Scenario A > Comparisons > select Scenario B **Comparison option missing** * You need 2 scenarios * Contact admin to confirm access level ## Sharing & Collaboration Issues **Can't share / team members can't access** * Verify team members have Agentnoon accounts and their access scope includes the relevant data * Share via Scenario menu → Share **Conflicting edits from multiple users** * Concurrent editing is limited — coordinate edit times or assign ownership * If conflict occurs, refresh to see latest changes and re-apply yours carefully ## Approval Workflow Issues **Can't submit for approval** * Confirm the scenario has changes (check OpEx Panel) * Ensure all changes are saved; verify you have submit permissions * Contact admin if approval workflow needs configuration: [Configuring Approval Flows](/admin-capabilities/configuring-approval-flows.md) **Scenario stuck in approval** * Check which approver level is pending; follow up with that approver directly * Contact admin to reassign if the approver is unavailable **Approval rejected — need to revise** 1. Open the (now unlocked) scenario and review rejection comments 2. Make requested changes and save 3. Resubmit via OpEx Panel → Submit for Approval **Scenario locked — can't edit** * Wait for approval/rejection, or withdraw the submission if that option is available * Or duplicate the scenario (Scenario Management → Duplicate) and edit the copy ## Effective Date Issues **Dates not applying correctly** * In Forecast, confirm you're viewing the correct time period — changes appear in the month/quarter of their effective date * Ensure Start Date vs. End Date fields are correctly used for additions vs. closures ## Bulk Operations Issues **Bulk action failed** * Reduce selection size (try 50–100 at a time instead of 500+) * Verify all selected positions support the same action and are within your access scope * Check failed positions individually; retry separately if needed ## When to Contact Support Contact if: * Scenario is corrupted or won't load after trying the steps above * Changes are saving but not appearing in OpEx Panel * Bulk operations fail repeatedly * Approval workflow is completely stuck Include: scenario name, timestamp, steps to reproduce, screenshots, and what you've already tried. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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