🎯Scenario Issues

Resolving scenario planning problems

Common solutions for scenario save failures, approval problems, change tracking issues, and drag-and-drop not working.

Save & Load Issues

Can't make changes to a scenario

• Check if scenario is locked (submitted for approval) — cannot edit until returned or rejected

• Verify you have edit permissions (not view-only)

• Locked scenarios will show a visual indication that editing is disabled

Changes keep reverting

• All changes autosave automatically as you make them — if changes appear to revert, check your internet connection

• Clear browser cache; if still reverting, try a different browser and contact support

Scenario won't load / blank screen

• Wait 30–60 seconds for large orgs to load

• Clear cache, refresh (Ctrl+R), or try incognito mode

• If only this scenario fails to load, it may be corrupted — contact support with the scenario name

Can't create new scenario

• Verify Main Org has data loaded (scenarios require a baseline)

• Check you have edit/admin permissions and that your plan's scenario limit isn't reached

Position Editing Issues

Can't add / edit positions

• Confirm scenario is not locked and you have edit permissions

• Right-click a manager card → "Add Direct Report", or use Toolbar > Position Interactions

• For field-level restrictions (e.g., salary hidden), contact your admin

Drag-and-drop not working

• Refresh, clear cache, or try Chrome (recommended)

• Disable browser extensions (especially ad blockers)

• Alternative: Right-click position → Change Manager → select from dropdown

• For bulk moves, use Bulk Operations instead

Can't delete / close position

• Reassign or close direct reports first, then close the parent

• Main Org positions can be "closed" in a scenario but not deleted — use the Reduction interaction

OpEx Panel Issues

OpEx Panel not updating

• Click Save, wait a few seconds, then refresh

• Open via the 👀 icon; if still not updating, close and reopen the scenario

Wrong cost / headcount numbers

• Check the formula dropdown (Salary vs. Total Comp vs. Custom)

• Verify effective dates — future-dated changes may not appear in the current period

• Ensure you're in "Show Changes" mode (not "Show After")

Can't see individual change details

• Expand the panel and click Additions / Reductions / Data Changes to expand each category

Scenario Comparison Issues

No differences showing

• Confirm you're comparing two different scenarios and using "Show Changes" mode

• Refresh and try the Comparisons tab: open Scenario A > Comparisons > select Scenario B

Comparison option missing

• You need at least 2 scenarios; verify your license includes comparison

• Contact admin to confirm access level

Sharing & Collaboration Issues

Can't share / team members can't access

• Verify team members have Agentnoon accounts and their access scope includes the relevant data

• Share via Scenario menu → Share, or send the URL directly

• Contact admin to adjust permissions if needed

Conflicting edits from multiple users

• Concurrent editing is not fully supported — coordinate edit times or assign ownership

• If conflict occurs, refresh to see latest changes and re-apply yours carefully

Approval Workflow Issues

Can't submit for approval

• Confirm the scenario has changes (check OpEx Panel)

• Ensure all changes are saved; verify you have submit permissions

• Contact admin if approval workflow needs configuration: Configuring Approval Flows

Scenario stuck in approval

• Check which approver level is pending; follow up with that approver directly

• Contact admin to reassign if the approver is unavailable

Approval rejected — need to revise

1. Open the (now unlocked) scenario and review rejection comments

2. Make requested changes and save

3. Resubmit via OpEx Panel → Submit for Approval

Scenario locked — can't edit

• Wait for approval/rejection, or withdraw the submission if that option is available

• Or duplicate the scenario (Scenario Management → Duplicate) and edit the copy

Effective Date Issues

Dates not applying correctly

• Use format YYYY-MM-DD

• In Forecast, confirm you're viewing the correct time period — changes appear in the month/quarter of their effective date

• Ensure Start Date vs. End Date fields are correctly used for additions vs. closures

Bulk Operations Issues

Bulk action failed

• Reduce selection size (try 50–100 at a time instead of 500+)

• Verify all selected positions support the same action and are within your access scope

• Check failed positions individually; retry separately if needed

When to Contact Support

Contact [email protected] if:

• Scenario corrupted or won't load after trying solutions

• Changes saving but not appearing in OpEx Panel

• Bulk operations failing repeatedly

• Approval workflow completely stuck

Include: scenario name, timestamp, steps to reproduce, screenshots, and what you've already tried.