⚡Performance Issues

Address slow performance and loading problems

Common solutions for slow loading, browser freezing, timeouts, and performance optimization for large organizations.

General Slowness

Application loading slowly or page freezes

• Clear browser cache; close unnecessary tabs and other applications

• Minimum: 5 Mbps download; recommended: 25+ Mbps

• Disable browser extensions (especially ad blockers); try Chrome (recommended) or Edge

• Restart the browser; restart the computer if needed

Slow initial load after login

• 30–60 seconds is normal for orgs >5,000 employees — do not refresh during initial load

• If consistently >2 minutes: test internet speed, try a wired connection, contact support

Page freezes / "Page Unresponsive"

• Wait 30 seconds — a large operation may still be processing

• Check Chrome task manager (Shift+Esc) for memory usage; close other tabs

• Avoid: opening org chart with >1,000 expanded reports, bulk-selecting >500 positions at once, exporting >10,000 records at once

Org Chart Performance

Org chart slow to render

• Filter by department, layer (top 3 layers), or location before opening the org chart

• Collapse sections you do not need; switch to Directory view for navigation

• For orgs >10,000: use Directory view primarily; use the org chart only for specific sections

Drag-and-drop is laggy

• Collapse sections not being edited; filter to a smaller view; close other tabs

• Alternative: Right-click > Change Manager (faster than dragging)

• For bulk moves: use Bulk Operations

Expand/collapse actions are slow

• Normal: 2–10 seconds for positions with >50 reports

Browser-Specific Issues

Chrome slow or crashing

• Update Chrome; clear cache and cookies; check chrome://extensions and disable one by one

• Reset Chrome settings (Settings > Advanced > Reset) if needed; try Edge or Firefox

General browser crash

• Clear cache; disable all extensions; restart computer (8GB+ RAM recommended)

Network and VPN

VPN slowing performance

• Test without VPN to confirm it's the cause

• Ask IT to configure split-tunneling (bypass VPN) for agentnoon.com

When to Contact Support

Contact support at [e-mail] if performance does not improve after trying the steps above, the application consistently times out, or a broswer crashes repeatedly.

Include: org size, browser version, OS, internet speed, computer specs, specific slow actions, and browser console errors (F12 > Console).