# Performance Issues Common solutions for slow loading, browser freezing, timeouts, and performance optimization for large organizations. ## General Slowness **Application loading slowly or page freezes** * Clear browser cache; close unnecessary tabs and other applications * Minimum: 5 Mbps download; recommended: 25+ Mbps * Disable browser extensions (especially ad blockers); try Chrome (recommended) or Edge * Restart the browser; restart the computer if needed **Slow initial load after login** * 30–60 seconds is normal for orgs >5,000 employees — do not refresh during initial load * If consistently >2 minutes: test internet speed, try a wired connection, contact support **Page freezes / "Page Unresponsive"** * Wait 30 seconds — a large operation may still be processing * Check Chrome task manager (Shift+Esc) for memory usage; close other tabs * Avoid: opening org chart with >1,000 expanded reports, bulk-selecting >500 positions at once, exporting >10,000 records at once ## Org Chart Performance **Org chart slow to render** * Filter by department, layer (top 3 layers), or location before opening the org chart * Collapse sections you do not need; switch to Directory view for navigation * For orgs >10,000: use Directory view primarily; use the org chart only for specific sections **Drag-and-drop is laggy** * Collapse sections not being edited; filter to a smaller view; close other tabs * Alternative: Right-click > Change Manager (faster than dragging) * For bulk moves: use Bulk Operations **Expand/collapse actions are slow** * Normal: 2–10 seconds for positions with >50 reports ## Browser-Specific Issues **Chrome slow or crashing** * Update Chrome; clear cache and cookies; check chrome://extensions and disable one by one * Reset Chrome settings (Settings > Advanced > Reset) if needed; try Edge or Firefox **General browser crash** * Clear cache; disable all extensions; restart computer (8GB+ RAM recommended) ## Network and VPN **VPN slowing performance** * Test without VPN to confirm it's the cause * Ask IT to configure split-tunneling (bypass VPN) for agentnoon.com ## When to Contact Support Contact support at if performance does not improve after trying the steps above, the application consistently times out, or a broswer crashes repeatedly. Include: org size, browser version, OS, internet speed, computer specs, specific slow actions, and browser console errors (F12 > Console). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.agentnoon.com/troubleshooting/performance-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.