⚡Performance Issues

Addressing slow performance and loading problems

Common solutions for slow loading, browser freezing, timeouts, and performance optimization for large organizations.

General Slowness

Application loading slowly or page freezes

• Clear browser cache; close unnecessary tabs and other applications

• Minimum: 5 Mbps download; recommended: 25+ Mbps

• Disable browser extensions (especially ad blockers); try Chrome (recommended) or Edge

• Restart the browser; restart the computer if needed

Slow initial load after login

• 30–60 seconds is normal for orgs >5,000 employees — don't refresh during initial load

• If consistently >2 minutes: test internet speed, try a wired connection, contact support

Page freezes / "Page Unresponsive"

• Wait 30 seconds — a large operation may still be processing

• Check Chrome task manager (Shift+Esc) for memory usage; close other tabs

• Avoid: opening org chart with >1,000 expanded reports, bulk-selecting >500 positions at once, exporting >10,000 records at once

Org Chart Performance

Org chart slow to render

• Filter by department, layer (top 3 layers), or location before opening the org chart

• Collapse sections you don't need; switch to Directory view for navigation

• For orgs >10,000: use Directory view primarily; use org chart only for specific sections

Drag-and-drop is laggy

• Collapse sections not being edited; filter to a smaller view; close other tabs

• Alternative: Right-click > Change Manager (faster than dragging)

• For bulk moves: use Bulk Operations

Expand/collapse actions are slow

• Normal: 5–10 seconds for positions with >50 reports

• Use Directory view + filter by Manager for large teams instead of expanding in org chart

Scenario Performance

Scenario operations timing out

• Break large changes into smaller batches (25 at a time, not 100+); save frequently

• For large bulk changes: use partial upload (CSV) instead of manual edits

• Try during off-peak hours; contact support if timeouts persist

Scenario comparison is slow

• Wait 30–60 seconds; filter to a specific department before comparing

• For large datasets: export both scenarios to CSV and compare in Excel

Directory and Filter Performance

Directory view or filters slow to load

• Apply simple filters first (department, location), then add complex ones

• Hide unnecessary columns (fewer columns = faster); sort by simple fields (Name, Title) not calculated fields (SOC, Cost)

• Save frequently-used filter combinations as views

Export Performance

Large export timing out

• Apply filters to reduce export size; export one department or date range at a time

• Use CSV format (faster than Excel); close other tabs during export

• For >50,000 rows: contact support for bulk export assistance

PowerPoint export slow

• Filter to top 3–4 layers or a specific department before exporting

• Reduce card content fields; export in sections and combine manually

Browser-Specific Issues

Chrome slow or crashing

• Update Chrome; clear cache and cookies; check chrome://extensions and disable one by one

• Reset Chrome settings (Settings > Advanced > Reset) if needed; try Edge or Firefox

General browser crash

• Clear cache; disable all extensions; restart computer (need 8GB+ RAM recommended)

• Reinstall browser if crashes persist; contact support with crash logs

Network and VPN

Slow connection / high latency

• Minimum: 5/1 Mbps; recommended: 25+/5 Mbps; use wired (Ethernet) over WiFi

• Close bandwidth-heavy apps (streaming, downloads); schedule large operations off-peak

VPN slowing performance

• Test without VPN to confirm it's the cause

• Ask IT to configure split-tunneling (bypass VPN) for agentnoon.com

Large Organizations (10,000+ Employees)

• Always filter before viewing — never load the full org at once

• Use Directory view as primary navigation; reserve org chart for specific sections

• Save every 10–20 changes; use partial upload for bulk changes

• Break bulk operations into batches of 50–100; schedule large operations off-peak

• Recommended: 50+ Mbps internet; 16GB RAM

When to Contact Support

Contact [email protected] if performance doesn't improve after trying solutions, the application consistently times out, or a browser crashes repeatedly.

Include: org size, browser version, OS, internet speed, computer specs, specific slow actions, and browser console errors (F12 > Console).