# Performance Issues

Common solutions for slow loading, browser freezing, timeouts, and performance optimization for large organizations.

## General Slowness

**Application loading slowly or page freezes**

* Clear browser cache; close unnecessary tabs and other applications
* Minimum: 5 Mbps download; recommended: 25+ Mbps
* Disable browser extensions (especially ad blockers); try Chrome (recommended) or Edge
* Restart the browser; restart the computer if needed

**Slow initial load after login**

* 30–60 seconds is normal for orgs >5,000 employees — do not refresh during initial load
* If consistently >2 minutes: test internet speed, try a wired connection, contact support

**Page freezes / "Page Unresponsive"**

* Wait 30 seconds — a large operation may still be processing
* Check Chrome task manager (Shift+Esc) for memory usage; close other tabs
* Avoid: opening org chart with >1,000 expanded reports, bulk-selecting >500 positions at once, exporting >10,000 records at once

## Org Chart Performance

**Org chart slow to render**

* Filter by department, layer (top 3 layers), or location before opening the org chart
* Collapse sections you do not need; switch to Directory view for navigation
* For orgs >10,000: use Directory view primarily; use the org chart only for specific sections

**Drag-and-drop is laggy**

* Collapse sections not being edited; filter to a smaller view; close other tabs
* Alternative: Right-click > Change Manager (faster than dragging)
* For bulk moves: use Bulk Operations

**Expand/collapse actions are slow**

* Normal: 2–10 seconds for positions with >50 reports

## Browser-Specific Issues

**Chrome slow or crashing**

* Update Chrome; clear cache and cookies; check chrome://extensions and disable one by one
* Reset Chrome settings (Settings > Advanced > Reset) if needed; try Edge or Firefox

**General browser crash**

* Clear cache; disable all extensions; restart computer (8GB+ RAM recommended)

## Network and VPN

**VPN slowing performance**

* Test without VPN to confirm it's the cause
* Ask IT to configure split-tunneling (bypass VPN) for agentnoon.com

## When to Contact Support

Contact support at <SupportSWP@dayforce.com> if performance does not improve after trying the steps above, the application consistently times out, or a broswer crashes repeatedly.&#x20;

Include: org size, browser version, OS, internet speed, computer specs, specific slow actions, and browser console errors (F12 > Console).