# Login & Access Issues Use this guide to troubleshoot login failures, SSO issues, access denied errors, and other authentication issues. ## Login Issues **Incorrect password / forgot password** * Check Caps Lock and verify you're using the correct email * Click **Forgot Password** on the login page, enter your email, and follow the reset link (check your spam folder if you don’t receive it) **Account locked** * Too many failed attempts: wait 30 minutes for automatic unlock, or contact support to unlock immediately * Account disabled by admin: contact your admin to reactivate in Settings > Users **Wrong email / account not found** * Verify your email address with your adm * If your organization uses SSO, do not use email/password login—use the SSO button instead * If no account exists, request an invitation from your admin ## SSO Issues **SSO login fails or redirects back to login page** * Clear browser cache and cookies; log out of your SSO provider (Okta, Google, Azure AD) * Close all tabs, open a new window, and try again * If still failing: verify SSO is set up correctly with IT; check provider status page; try a different browser **Wrong SSO provider selected** * Return to the login page and select the correct provider; contact your admin if you are unsure which to use **SSO redirect loop** * Clear all cache and cookies, then try incognito mode * If it works in incognito, clear all browser data (not just cache) * If the issue persists, contact support with a screenshot of the URL **Switching SSO provider** * Go to Profile (top right) > Update Authentication * Choose new method * Verify by logging out and back in ## Access Denied & Missing Data **Access denied** * Verify you are logged into the correct organization (Profile menu > Switch Organization) * Contact your admin to confirm your access group and scope are configured correctly **Missing data visability** * Clear all filters first * Your access scope may be restricted — contact admin to review Settings > Users > \[Your Name] > Scope **Feature missing / grayed out** * Your access group may not include that feature, or your license may not cover it * Contact your admin to verify your role (Admin/Editor/Viewer) and access group permissions ## MFA Issues **MFA code not working** * Wait for a new code (codes expire every 30 seconds) * Ensure phone clock is set to automatic time: * Android — Authenticator > Settings > Time correction > Sync now * iPhone — Settings > General > Date & Time > Set Automatically **Lost MFA device** * Use backup recovery codes (if saved during setup) * If no backup codes are available, contact with your email, org name, last login date, and reason for reset **Disabling MFA** * Admins control MFA requirements org-wide; individuals cannot disable it if admin requires it * If optional: Profile > Security Settings > Disable MFA ## Browser & Cookie Issues **"Cookies required" error** * Enable cookies for agentnoon.com in your browser's privacy/cookie settings **Infinite login redirect** * Clear cache and all cookies for agentnoon.com; close all tabs; restart browser * Try incognito mode; if that works, disable extensions one by one (ad blockers and privacy extensions are common culprits) **Session timeout / logged out unexpectedly** * Sessions expire after inactivity — log back in * If VPN changes your IP, it may force re-authentication * Contact IT to extend session timeout or configure split-tunneling ## Network & Firewall Issues **Can't reach agentnoon.com** * Test other websites; try a different network (e.g., a hotspot) * If it works off your corporate network: ask IT to whitelist `*.agentnoon.com` on port 443 (HTTPS + WebSocket) * Contact for Agentnoon IP ranges if IT needs them for allowlisting **VPN causing login issues** * Try logging in without VPN; if that works, ask IT for split-tunneling or VPN bypass for agentnoon.com ## Account & Invitation Issues **Invitation email not received** * Check spam/junk; search for "Agentnoon"; add to safe senders * Ask admin to verify the email address and resend **Invitation link expired** * Links expire after 7 days; ask admin to resend a new invitation **Already have an account but received a new invitation** * Click the link and log in with existing credentials — you'll be added to the new organization ## When to Contact IT vs. Support **Contact IT for:** network/firewall issues, VPN, SSO provider (Okta/Azure/Google), browser restrictions **Contact for:** account lockouts, MFA resets, invitation issues, permission problems, or anything not resolved by the solutions above --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.agentnoon.com/troubleshooting/login-access-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.