📤Export & Integration Issues

Fix export and integration problems

Common solutions for CSV export failures, PowerPoint export issues, SFTP connection errors, and integration sync issues.

CSV Export Issues

Export fails or downloads empty file

• Clear all filters before exporting; verify data is visible on screen

• Check browser pop-up blocker — allow downloads from agentnoon.com

• Try incognito mode or a different browser

• If empty after filtering: verify your access scope includes the data

Missing columns

• Enable columns before exporting: click the column selector, check the boxes you need

• Fields hidden by your access group (e.g., salary) cannot be exported — contact your admin

Missing rows

• Clear all active filters; your access scope limits which rows you can export

• Very large exports may be capped — export in batches using filters

CSV won't open in Excel / data appears corrupted

• Import via Excel > Data > From Text/CSV, selecting UTF-8 encoding (do not double-click the file)

• Numbers as text: select column > Data > Text to Columns > Finish

• Dates export as YYYY-MM-DD; reformat in Excel if needed

• Salary values should be plain numbers (no $ or commas) — clear formatting if needed

PowerPoint Export Issues

Export fails or times out

• Allow downloads from agentnoon.com in your browser pop-up settings

• Filter to a smaller scope (department or top 3 layers) before exporting

• Wait up to 2 minutes for large orgs; if it times out, export in sections

Wrong data in export

• Verify you're viewing the correct scenario or Main Org, then refresh before exporting

Image Export Issues

Export is cut off / incomplete

• Use "Fit to Screen" (zoom out) before exporting to capture the full visible area

• For large org charts, use PowerPoint export (captures entire org) instead of image export

Export Permissions Issues

"Export permission denied"

• Contact admin to verify your access group includes export permissions

• Log out and back in after any permission change

Can export some data but not all

• Your access scope limits which departments/data you can export

• Contact admin to expand scope if needed

When to Contact Support

Contact [e-mail] if:

• Exports consistently fail after trying solutions

• Integration connection fails with unclear error after credentials verified

• Data syncing but values are completely wrong

Include: export/integration name, exact error message, timestamp, screenshots, integration logs, and what you have already tried. For integration issues, add the integration type and connection details (no passwords).