📤Export & Integration Issues

Fixing export and integration problems

Common solutions for CSV export failures, PowerPoint export problems, SFTP connection errors, and integration sync issues.

CSV Export Issues

Export fails or downloads empty file

• Clear all filters before exporting; verify data is visible on screen

• Check browser pop-up blocker — allow downloads from agentnoon.com

• Try incognito mode or a different browser

• If empty after filtering: verify your access scope includes the data

Missing columns

• Enable columns before exporting: click the column selector, check the boxes you need

• Fields hidden by your access group (e.g., salary) cannot be exported — contact admin

Missing rows

• Clear all active filters; your access scope limits which rows you can export

• Very large exports may be capped — export in batches using filters

CSV won't open in Excel / data appears corrupted

• Import via Excel > Data > From Text/CSV, selecting UTF-8 encoding (don't double-click the file)

• Numbers as text: select column > Data > Text to Columns > Finish

• Dates export as YYYY-MM-DD; reformat in Excel if needed

• Salary values should be plain numbers (no $ or commas) — clear formatting if needed

PowerPoint Export Issues

Export fails or times out

• Allow downloads from agentnoon.com in your browser pop-up settings

• Filter to a smaller scope (department or top 3 layers) before exporting

• Wait up to 2 minutes for large orgs; if it times out, export in sections

Blurry or low quality

• Show only 2–3 layers at a readable zoom level before exporting

• For better control: export as PNG, then insert into PowerPoint manually

Wrong data in export

• Verify you're viewing the correct scenario or Main Org, then refresh before exporting

Image Export Issues

Export is cut off / incomplete

• Use "Fit to Screen" (zoom out) before exporting to capture the full visible area

• For large org charts, use PowerPoint export (captures entire org) instead of image export

SFTP Integration Issues

SFTP connection failing

1. Go to Settings > Data Management > SFTP Integration

2. Verify host, port (usually 22), username, and password; click Test Connection

3. If test fails: test with FileZilla/WinSCP using the same credentials

   • External tool works → contact Agentnoon support

   • External tool also fails → issue is with the SFTP server or credentials

4. Check firewall allows Agentnoon IP addresses; verify key-based auth if applicable

SFTP file not found

• Connect via FileZilla and confirm the file exists at the configured path (case-sensitive)

• Verify filename matches exactly, including extension; check HRIS scheduled export is running

• Use a wildcard pattern (e.g., employees-*.csv) if the filename changes

SFTP integration stopped working suddenly

• Check if password, server, or certificate recently changed; re-enter credentials and test

• Review integration logs: Authentication errors → credentials; Timeout → firewall/network; File errors → HRIS export

API Integration Issues

API connection failing

• Verify API key in Settings > API Keys and Documentation; regenerate if needed

• Check HTTP error codes: 401 = key issue, 403 = permissions, 429 = rate limit, 500 = Agentnoon issue

• Test with curl or Postman; if works externally, check your integration config

Workday integration not syncing

1. Re-verify Workday credentials and test connection in Settings > Data Management > Workday Integration

2. Confirm integration user has read access to employee data in Workday

3. Review integration logs; contact support for API version compatibility issues

Scheduled Export Issues

Scheduled exports not running

• Verify schedule is Active in Settings > Scheduled Exports; check correct time and frequency

• Check spam folder for export emails; add [email protected] to safe senders

• Use "Run Now" to test manually; if that works but schedule doesn't, contact support

Scheduled export has wrong data

• Review filters and date range in the scheduled export configuration

• Verify data is up to date (check last sync time)

Integration Sync Issues

Sync timing out

• Orgs >10,000 employees may take 30–60 minutes — this is normal

• Exclude terminated employees >12 months; schedule sync during off-peak hours

Syncing wrong data

• Verify the source data is correct in your HRIS

• Review field mapping in Settings > Data Management > Field Mapping and update if needed

Webhook failing

• Verify the webhook URL; test with curl/Postman to confirm endpoint responds

• Check Agentnoon webhook logs (Settings > Webhooks) for delivery status

• Ensure your firewall allows incoming requests from Agentnoon

Export Permissions Issues

"Export permission denied"

• Contact admin to verify your access group includes export permissions

• Log out and back in after any permission change

Can export some data but not all

• Your access scope limits which departments/data you can export

• Contact admin to expand scope if needed

When to Contact Support

Contact [email protected] if:

• Exports consistently fail after trying solutions

• Integration connection fails with unclear error after credentials verified

• Data syncing but values are completely wrong

• Scheduled exports not running despite correct configuration

Include: export/integration name, exact error message, timestamp, screenshots, integration logs, and what you've already tried. For integration issues, add the integration type and connection details (no passwords).