> For the complete documentation index, see [llms.txt](https://docs.agentnoon.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.agentnoon.com/technical-documentation/what-is-a-live-data-integration/available-data-integration-methods/importing-data-via-sftp.md).

# Importing Data via SFTP

### Prerequisites

To begin using Agentnoon’s SFTP data import service, the following setup is required:

#### 1. SSH Key and IP Whitelisting

You must provide:

* A valid **SSH public key**
* Your **corporate IP address range** to be whitelisted

Once received and configured by the Agentnoon team, you will be granted access to the appropriate regional SFTP server.

#### 2. SFTP Server Regions

SFTP endpoints based on the region where your data is hosted:

| Region             | SFTP Host Address             |
| ------------------ | ----------------------------- |
| United States (US) | `sftp-us.agentnoon.co`        |
| Europe (EU)        | `sftp-eu.agentnoon.co`        |
| Singapore          | `sftp-singapore.agentnoon.co` |
| Australia          | `sftp-australia.agentnoon.co` |
| Doha               | `sftp-doha.agentnoon.co`      |
| UAE                | `sftp-uae.agentnoon.co`       |

Please connect to the SFTP server corresponding to your data region.

#### 3. Connection Parameters

| Parameter       | Value                         |
| --------------- | ----------------------------- |
| **Protocol**    | SFTP                          |
| **Port**        | 22                            |
| **User**        | Your **Board ID** (see below) |
| **Auth**        | SSH key authentication        |
| **Upload path** | /upload                       |

#### 4. How to Find Your Board ID

The **Board ID** is a unique identifier for your organization on Agentnoon and serves as your SFTP username. To locate it:

1. Log in to the Agentnoon platform.
2. If you're logged into Agentnoon, you can find your Board ID directly from the URL in your browser. It appears **after the last forward slash** in the URL. For example:

   > **URL:** `https://app.agentnoon.com/bd_xk2ENLcqdzZCZANji3YCBU`\
   > **Board ID:** `bd_xk2ENLcqdzZCZANji3YCBU`

Use this Board ID as the **username** when connecting to the SFTP server.

#### 5. IP Addresses for Whitelisting

Provide the following IPs to your network security team if needed:

| Region | IP Address Range |
| ------ | ---------------- |
| US     | `34.122.221.102` |
| UAE    | `4.161.49.183`   |

### Best Practices and Troubleshooting

**File Format Consistency:** Uploaded file must be a CSV and have the same columns as configured previously. For special format and processing requests, please contact <SupportSWP@dayforce.com>.

**Data Refresh:** After the data is processed:

* The connected organization’s data will refresh within **20 minutes**.
* Users may need to **refresh their browser 2–3 times** to clear cached data and view updated information.

**Timeout error:** This typically indicates your **IP is not yet whitelisted**. Contact your IT team to verify your public IP and share it with Agentnoon.

**File not processed:** Ensure the file structure matches the required format. Incorrect formats will not be imported.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.agentnoon.com/technical-documentation/what-is-a-live-data-integration/available-data-integration-methods/importing-data-via-sftp.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.