# Support & How to Self-Help

Stuck on something? Here's how to get unstuck quickly!

## 🔧 Common Fixes (Try These First!)

### 1. Refresh the Page

**Most problems are solved by refreshing!**

* Regular refresh: Click your browser's refresh button or press `F5`
* Hard refresh (clears cache): Press `Ctrl + Shift + R` (Windows) or `Cmd + Shift + R` (Mac)

### 2. Check Your Zoom Level

If the interface looks distorted or elements are misaligned:

* Press `Ctrl + 0` (Windows) or `Cmd + 0` (Mac) to reset zoom to 100%
* Agentnoon works best at default zoom levels

### 3. Try a Different Network

Some network-related issues can be resolved by:

* **Disconnecting from VPN** temporarily
* **Switching to a mobile hotspot** to rule out corporate network restrictions
* **Checking with IT** about firewall or whitelisting requirements

### 4. Clear Browser Cache

If data isn't updating or pages won't load:

1. Open browser settings
2. Find "Clear browsing data"
3. Select "Cached images and files"
4. Clear and refresh Agentnoon

## 📚 Search the Documentation

Before reaching out, try searching our help docs:

1. Use the **search bar** at the top of this site
2. Browse by topic in the left navigation
3. Check [**Frequently Asked Questions**](/frequently-asked-questions/overview.md)
4. Review [**Troubleshooting Guides**](/troubleshooting/overview.md)

## 🔍 Troubleshooting by Topic

If common fixes don't work, check our detailed troubleshooting guides:

### Can't Log In or Access Agentnoon?

→ [**Login & Access Issues**](/troubleshooting/login-access-issues.md)

### Data Doesn't Look Right?

→ [**Data Issues**](/troubleshooting/data-issues.md)

### Problems with Scenarios?

→ [**Scenario Issues**](/troubleshooting/scenario-issues.md)

### Slow Loading or Timeouts?

→ [**Performance Issues**](/troubleshooting/performance-issues.md)

### Export or Integration Problems?

→ [**Export & Integration Issues**](/troubleshooting/export-integration-issues.md)

## 📧 Contact Support

If you've tried troubleshooting and still need help:

### Email Support

<SupportSWP@dayforce.com>

**When emailing, please include:**

* Your organization/instance name
* What you were trying to do
* What happened instead
* Screenshots (if applicable)
* Browser and operating system
* Any error messages you received

### Contact Your Admin

For **faster** response times:

* Reach out to your organization's Agentnoon admin
* They may have immediate solutions or can escalate to support on your behalf

## 💡 Tips for Getting Help Faster

1. **Be specific** - "I can't export" vs. "When I click Export to Excel in the Hub, I get error 500"
2. **Include screenshots** - A picture is worth a thousand words
3. **Note recent changes** - Did this work before? What changed?
4. **Check status** - Visit our status page (if available) for known issues

## 🎓 Learn More

* [**Video Tutorials**](/start-here/video-tutorials/video-tutorials.md) - Visual step-by-step guides
* [**Agentnoon 101**](/start-here/agentnoon-101.md) - Core concepts explained
* [**Quick Start Guide**](/start-here/quick-start-guide.md) - Essential tasks

***

**Remember:** Most issues are resolved with a simple refresh or zoom reset. Try those first!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.agentnoon.com/start-here/support-self-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.