Support & How to Self-Help

Troubleshooting tips and how to get help when you're stuck

Stuck on something? Here's how to get unstuck quickly!

🔧 Common Fixes (Try These First!)

1. Refresh the Page

Most problems are solved by refreshing!

• Regular refresh: Click your browser's refresh button or press F5

• Hard refresh (clears cache): Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)

2. Check Your Zoom Level

If the interface looks distorted or elements are misaligned:

• Press Ctrl + 0 (Windows) or Cmd + 0 (Mac) to reset zoom to 100%

• Agentnoon works best at default zoom levels

3. Try a Different Network

Some network-related issues can be resolved by:

• Disconnecting from VPN temporarily

• Switching to a mobile hotspot to rule out corporate network restrictions

• Checking with IT about firewall or whitelisting requirements

4. Clear Browser Cache

If data isn't updating or pages won't load:

1. Open browser settings

2. Find "Clear browsing data"

3. Select "Cached images and files"

4. Clear and refresh Agentnoon

📚 Search the Documentation

Before reaching out, try searching our help docs:

1. Use the search bar at the top of this site

2. Browse by topic in the left navigation

3. Check Frequently Asked Questions

4. Review Troubleshooting Guides

🔍 Troubleshooting by Topic

If common fixes don't work, check our detailed troubleshooting guides:

Can't Log In or Access Agentnoon?

→ Login & Access Issues

Data Doesn't Look Right?

→ Data Issues

Problems with Scenarios?

→ Scenario Issues

Slow Loading or Timeouts?

→ Performance Issues

Export or Integration Problems?

→ Export & Integration Issues

📧 Contact Support

If you've tried troubleshooting and still need help:

Email Support

[email protected]

When emailing, please include:

• Your organization/instance name

• What you were trying to do

• What happened instead

• Screenshots (if applicable)

• Browser and operating system

• Any error messages you received

Contact Your Admin

For faster response times:

• Reach out to your organization's Agentnoon admin

• They may have immediate solutions or can escalate to support on your behalf

💡 Tips for Getting Help Faster

1. Be specific - "I can't export" vs. "When I click Export to Excel in the Hub, I get error 500"

2. Include screenshots - A picture is worth a thousand words

3. Note recent changes - Did this work before? What changed?

4. Check status - Visit our status page (if available) for known issues

🎓 Learn More

• Video Tutorials - Visual step-by-step guides

• Agentnoon 101 - Core concepts explained

• Quick Start Guide - Essential tasks

---

Remember: Most issues are resolved with a simple refresh or zoom reset. Try those first!