# Support & How to Self-Help

Stuck on something? Here's how to get unstuck quickly!

## 🔧 Common Fixes (Try These First!)

### 1. Refresh the Page

**Most problems are solved by refreshing!**

* Regular refresh: Click your browser's refresh button or press `F5`
* Hard refresh (clears cache): Press `Ctrl + Shift + R` (Windows) or `Cmd + Shift + R` (Mac)

### 2. Check Your Zoom Level

If the interface looks distorted or elements are misaligned:

* Press `Ctrl + 0` (Windows) or `Cmd + 0` (Mac) to reset zoom to 100%
* Agentnoon works best at default zoom levels

### 3. Try a Different Network

Some network-related issues can be resolved by:

* **Disconnecting from VPN** temporarily
* **Switching to a mobile hotspot** to rule out corporate network restrictions
* **Checking with IT** about firewall or whitelisting requirements

### 4. Clear Browser Cache

If data isn't updating or pages won't load:

1. Open browser settings
2. Find "Clear browsing data"
3. Select "Cached images and files"
4. Clear and refresh Agentnoon

## 📚 Search the Documentation

Before reaching out, try searching our help docs:

1. Use the **search bar** at the top of this site
2. Browse by topic in the left navigation
3. Check [**Frequently Asked Questions**](https://docs.agentnoon.com/frequently-asked-questions/overview)
4. Review [**Troubleshooting Guides**](https://docs.agentnoon.com/troubleshooting/overview)

## 🔍 Troubleshooting by Topic

If common fixes don't work, check our detailed troubleshooting guides:

### Can't Log In or Access Agentnoon?

→ [**Login & Access Issues**](https://docs.agentnoon.com/troubleshooting/login-access-issues)

### Data Doesn't Look Right?

→ [**Data Issues**](https://docs.agentnoon.com/troubleshooting/data-issues)

### Problems with Scenarios?

→ [**Scenario Issues**](https://docs.agentnoon.com/troubleshooting/scenario-issues)

### Slow Loading or Timeouts?

→ [**Performance Issues**](https://docs.agentnoon.com/troubleshooting/performance-issues)

### Export or Integration Problems?

→ [**Export & Integration Issues**](https://docs.agentnoon.com/troubleshooting/export-integration-issues)

## 📧 Contact Support

If you've tried troubleshooting and still need help:

### Email Support

<SupportSWP@dayforce.com>

**When emailing, please include:**

* Your organization/instance name
* What you were trying to do
* What happened instead
* Screenshots (if applicable)
* Browser and operating system
* Any error messages you received

### Contact Your Admin

For **faster** response times:

* Reach out to your organization's Agentnoon admin
* They may have immediate solutions or can escalate to support on your behalf

## 💡 Tips for Getting Help Faster

1. **Be specific** - "I can't export" vs. "When I click Export to Excel in the Hub, I get error 500"
2. **Include screenshots** - A picture is worth a thousand words
3. **Note recent changes** - Did this work before? What changed?
4. **Check status** - Visit our status page (if available) for known issues

## 🎓 Learn More

* [**Video Tutorials**](https://docs.agentnoon.com/start-here/video-tutorials/video-tutorials) - Visual step-by-step guides
* [**Agentnoon 101**](https://docs.agentnoon.com/start-here/agentnoon-101) - Core concepts explained
* [**Quick Start Guide**](https://docs.agentnoon.com/start-here/quick-start-guide) - Essential tasks

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**Remember:** Most issues are resolved with a simple refresh or zoom reset. Try those first!